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Shipping & Returns

Return/Warranty Policy

You may return most new, unopened items within 30 days of delivery for a 20% restocking fee, and you need to pay the the return shipping costs.

Faulty item - if an item is faulty, you may be entitled to a refund, repair, or replacement under the Australian Consumer Law, to claim the faulty product, you will need to provide proof of installation service (your tax invoice). Return/Warranty will be voided if the product is not installed by a fully licensed and qualified Workshop or Mechanic.

You need to responsible for the payment transaction if you change your mind, and cancel the order. A fee of 3% of total payment will be deducted from your original payment. Please note these fees, these are fees we need to pay to the online payments systems.  

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We only accept the return by Australia Post to Our Post Box.


Shipping

We can ship to virtually any address in the world with Australia Post, Singapore Post, DHL, UPS and others.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.